When will I Get my order?
It can take 1–7 business days to fulfill an order, after which it is shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, get in touch with us at care@jct116.com with your order number.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, get in touch with us at care@jct116.com with your order number.
Returns Policy
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Customer is responsible for return shipping costs.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns will be donated to charity after 30 days.
Wrong Address - If the provided address for delivery is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
If you haven't registered an account on jct116.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Junction 116, LLC does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks or other like products won’t be available for reshipping and will be disposed of.
Returning a Product - Contact us before returning any products. We do not refund orders for buyer’s remorse. We do not offer exchanges except for misprinted/damaged/defective items. If accepted, the return withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Junction 116, LLC reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns will be donated to charity after 30 days.
Wrong Address - If the provided address for delivery is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
If you haven't registered an account on jct116.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Junction 116, LLC does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks or other like products won’t be available for reshipping and will be disposed of.
Returning a Product - Contact us before returning any products. We do not refund orders for buyer’s remorse. We do not offer exchanges except for misprinted/damaged/defective items. If accepted, the return withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Junction 116, LLC reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
What do you mean by Limited Edition?
Limited Edition means that we will only allow a certain number of a selected product to be produced.
As an example, take our "Horse and Foal" print, there will only be 50 allowed of this print (including all various sizes). After which it will be moved to our archive and ending its first printing.
NOTE:
At this time, we do not know when second printings of past products will be made available. Since many of our past products that are no longer available on the Junction 116's site, were restricted printings from custom requests. Check News & Updates for the latest goings on.
As an example, take our "Horse and Foal" print, there will only be 50 allowed of this print (including all various sizes). After which it will be moved to our archive and ending its first printing.
NOTE:
At this time, we do not know when second printings of past products will be made available. Since many of our past products that are no longer available on the Junction 116's site, were restricted printings from custom requests. Check News & Updates for the latest goings on.
How are your products made?
We work with several print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at care@jct116.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at care@jct116.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
